A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.
What will I be doing?
As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
Be visible in the hotel lobby and other public areas
Represent the General Manager and other Managers in their absence
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
Ensure that all Guest complaints are managed promptly and completely
Support Front Desk and accounting related duties
Preform Night Audit to close off the days accounts.
Produce nightly reports, as required
Inform other departments of Guest special requests, including early/late departures and room changes
Maintain awareness of all hotel areas
What are we looking for?
A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Have a degree, diploma, or formal certification in Hotel Management or equivalent
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
Current and demonstrated knowledge of health and safety and security procedures
Calm, efficient, and able to work well under pressure
Excellent inter-personal and communication skills
Police Certificate of Good Character (current)
Port of Spain
Lady Young Road