Summary of Position:
Accurately and efficiently distribute bills and receive payment from customers. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Duties & Responsibilities:
Maintain an awareness of all promotions and advertisements.
Communicate customer requests to management and or servers.
Maintain orderly appearance of register area and ensure supplies are stocked such as menus, visa rolls, store room request forms and call cards.
Ability to process information/merchandise through register system.
Ability to read, count, and write to accurately complete all bills.
Ability to operate all equipment necessary to perform the job.
Answer customers' questions, and provide information on procedures or policies.
Bag, box or wrap items ordered by customers.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Resolve customer complaints about their bills.
Sort, count, and wrap currency and coins.
Accept reservations or requests for take-out orders.
Calculate total payments received during a time period, and reconcile this with total sales.
Compile and maintain non-monetary reports and records.
Pay company bills by cash, vouchers, or checks.
Check the drawer at the end of the shift and organize float for the next day.
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
Maintain knowledge of all products sold and services performed by The Bagelry Limited.
Perform additional responsibilities, although not detailed, as requested by a Manager from time to time.